The announcement of the Support at Home Program is set to introduce significant changes in the way home care providers and their care teams, clients, community and government come together around home care delivery. 

In this Guide, Hayylo shares valuable insights that equipping Leaders in Home Care to prepare for a smooth transition for a better Support at Home.

• Why Providers are mobilising to drive transformation across Customer Experience practices in readiness for Support at Home changes.
• The need for a strong focus on Team Optimisation to drive down costs across unnecessary administration 
• Harnessing Omni-channel communication and the challenges as well as impacts for Providers to leverage in order to create a better customer experience, at every touch-point.
• Benefits of CX Transformation - happier clients, lower costs. Why Client and Family engagement is a key focus for retention of existing clients across the harmonisation of funding.

Contact Us 

If you are interested in learning more about Hayylo and how we can help to free up your care team's time, contact us via email.

hello@hayylo.com.